Delivery and Returns
Covid Update:
Due to Covid-related delays, it may currently take 4-8 extra working days for your order to be delivered. Please understand that we do our very best to get your order to you as quickly as possible. We thank you for you patience and understanding.
Preparing your order can take up to 4 extra working days, because our distribution center is experiencing delays due to covid/lockdown restrictions and a very high volume of orders. Delivery may take another 4 extra working days, because all couriers are in the same situation.
Brexit Update:
Delivery to the UK can take 1-2 weeks longer as the courier companies / border control get used to the new and often unknown Brexit regulations.
Normal Delivery
We process orders from Monday to Friday and ship them to you with the utmost care. Orders placed before 16:00 hrs. are usually sent out the same day. We use professional couriers like GLS and DPD and sometimes DHL. The couriers deliver on weekdays.
Covid delays: 1-4 days in warehouse + 1-4 days by courier
Tracking information and number
When your order is ready we hand it over to the courier. After that the courier sends you an email with your tracking link and number and delivery information. Contact the courier yourself if you have special instructions or wishes.
When can I expect my order?
Belgium & Netherlands
Orders placed before 18:00 hrs. are mostly delivered within 1 -2 working days.
Covid delays can be an extra 4-8 working days
Germany
Orders placed before 16:00 hrs. are mostly delivered within 1 -2 working days..
Covid delays can be an extra 4-8 working days
UK
Orders placed before 16:00 hrs. are mostly delivered within 3-4 working days..
Brexit/Covid delays: can be an extra 2-3 weeks
Other EU countries
Orders placed before 16:00 hrs. are mostly delivered within 3-6 working days.
Covid delays can be an extra 4-8 working days
Switzerland
We collect all orders for Switzerland and ship these once a week. Usually on Tuesday. This is the most efficient for custom clearance. That way you do not have to worry about having to pay extra costs, VAT or duties when you receive the parcel. We take care of all the transport costs and VAT.
Rest of the world
We do not ship outside the EU. If you need help with an export order please contact our customer service.
Duties & VAT
For EU countries, UK and Switzerland we take care of all duties and VAT. For all other countries you are responsible for any duties that may occur.
Returns
Not happy with your purchase?
To return a product, you must meet the following conditions:
- The product must be unused, unopened and undamaged in its original packaging
- You must request your return within 14 days of receipt by mail via info@go-keto.com indicating your order number and your reason for return.
- Any defect or defect must be reported to our after-sales service upon receipt of your order
- Within the EU/UK the returns are free of charge! For other countries we ask that you pay the return shipping costs.
Is your device not working?
We will exchange your product and provide you with a free return label. You will then receive a replacement product from us.
Shipping costs
We have rates for different zones
Benelux, Germany, Spain, Portugal
Shipping cost: €4,50
Shipping is free from €60
Western Europe (EU) – Ireland, Sweden, Denmark, France, Italy, Austria
Shipping cost: €6,50
Shipping is free from €60
UK
Shipping cost: €6,50
Shipping is free from €60
Eastern Europe (EU) – Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia
Shipping cost: €7,50
Shipping is free from €60
Islands (EU) – Cyprus, Malta
Shipping cost: €35
Shipping is free from €250
Norway
Shipping cost: €16,50
Shipping is free from €100
Switzerland
Shipping cost: €10,50
Shipping is free from €100
Russia
Shipping cost: €22,50
Shipping is free from €120
Other Locations in the world
We do not ship outside of Europe. If you need help with an export order please contact our customer service.
