{"id":39821,"date":"2025-06-25T17:17:56","date_gmt":"2025-06-25T17:17:56","guid":{"rendered":"https:\/\/www.go-keto.com\/?p=39821"},"modified":"2026-08-31T08:18:32","modified_gmt":"2026-08-31T08:18:32","slug":"frequently-asked-questions-faq-go-keto-meter","status":"publish","type":"post","link":"https:\/\/www.go-keto.com\/en\/academy\/about-keto\/frequently-asked-questions-faq-go-keto-meter\/","title":{"rendered":"Frequently Asked Questions (FAQ) &#8211; Go-Keto Meter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"39821\" class=\"elementor elementor-39821\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f967d8a e-flex e-con-boxed e-con e-parent\" data-id=\"f967d8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02c780a elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"02c780a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ) &#8211; Go-Keto Meter<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7db90b0 e-con-full e-flex e-con e-child\" data-id=\"7db90b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbfb4f4 elementor-widget elementor-widget-image\" data-id=\"dbfb4f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.go-keto.com\/nl\/coaches\/ben-nordemann\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1434\" height=\"1437\" src=\"https:\/\/www.go-keto.com\/wp-content\/uploads\/2024\/04\/cropped-Logo_Go-Keto_PMS_with-shadow.png\" class=\"attachment-full size-full wp-image-19065\" alt=\"\" srcset=\"https:\/\/www.go-keto.com\/wp-content\/uploads\/2024\/04\/cropped-Logo_Go-Keto_PMS_with-shadow.png 1434w, https:\/\/www.go-keto.com\/wp-content\/uploads\/2024\/04\/cropped-Logo_Go-Keto_PMS_with-shadow-300x300.png 300w, https:\/\/www.go-keto.com\/wp-content\/uploads\/2024\/04\/cropped-Logo_Go-Keto_PMS_with-shadow-1022x1024.png 1022w, https:\/\/www.go-keto.com\/wp-content\/uploads\/2024\/04\/cropped-Logo_Go-Keto_PMS_with-shadow-150x150.png 150w, https:\/\/www.go-keto.com\/wp-content\/uploads\/2024\/04\/cropped-Logo_Go-Keto_PMS_with-shadow-768x770.png 768w\" sizes=\"(max-width: 1434px) 100vw, 1434px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e417f9 elementor-widget elementor-widget-heading\" data-id=\"6e417f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.go-keto.com\/nl\/coaches\/ben-nordemann\/\">By Go Keto<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b665fb8 e-flex e-con-boxed e-con e-parent\" data-id=\"b665fb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-516bfe7 e-con-full e-flex e-con e-child\" data-id=\"516bfe7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d21db71 elementor-widget elementor-widget-text-editor\" data-id=\"d21db71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&nbsp;\n<div style=\"display: flex; flex-direction: column; gap: 12px;\">\n<h2 style=\"margin: 0; color: #17202a; font-size: 28px; line-height: 1.25; font-weight: bold;\">Frequently Asked Questions (FAQ)<\/h2>\n<h3 style=\"margin: 0; color: #00a98f; font-size: 30px; line-height: 1.3; font-weight: 600;\">Glucose and Ketone Meter<\/h3>\n<p style=\"margin: 0; color: #394b4a; font-size: 16px; line-height: 1.6; max-width: 500px;\">Here you will find answers to the most frequently asked questions about your Go-Keto Meter, test strips and app.<\/p>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bf41b7 e-con-full e-flex e-con e-child\" data-id=\"5bf41b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6b1687 elementor-widget elementor-widget-video\" data-id=\"f6b1687\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Xfn9h3xwnTo&quot;,&quot;start&quot;:584,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aca897a e-flex e-con-boxed e-con e-parent\" data-id=\"aca897a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba06267 elementor-widget elementor-widget-text-editor\" data-id=\"ba06267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>\n  .goketo-important-box {\n    background: #ffffff;\n    border: 1px solid #e5ecea;\n    border-radius: 12px;\n    padding: 30px;\n    box-shadow: 0 6px 20px rgba(17, 50, 45, 0.06);\n  }\n\n  .goketo-important-grid {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 24px;\n  }\n\n  .goketo-important-item {\n    padding: 10px 24px;\n  }\n\n  .goketo-important-item:first-child {\n    padding-left: 0;\n    border-right: 1px solid #e5ecea;\n  }\n\n  .goketo-important-item:nth-child(2) {\n    border-right: 1px solid #e5ecea;\n  }\n\n  .goketo-important-item:last-child {\n    padding-right: 0;\n  }\n\n  .goketo-important-icon {\n    width: 48px;\n    height: 48px;\n    border-radius: 50%;\n    background: #eef9f6;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-size: 22px;\n    margin-bottom: 14px;\n  }\n\n  .goketo-important-title {\n    margin: 0 0 8px 0;\n    color: #17202a;\n    font-size: 18px;\n    line-height: 1.4;\n    font-weight: 700;\n  }\n\n  .goketo-important-text {\n    margin: 0 0 14px 0;\n    color: #394b4a;\n    font-size: 15px;\n    line-height: 1.6;\n  }\n\n  .goketo-important-link {\n    color: #00a98f;\n    font-size: 15px;\n    font-weight: 600;\n    text-decoration: none;\n    display: inline-flex;\n    align-items: center;\n    gap: 7px;\n  }\n\n  .goketo-important-link:hover {\n    text-decoration: underline;\n  }\n\n  @media (max-width: 767px) {\n    .goketo-important-box {\n      padding: 22px 18px;\n    }\n\n    .goketo-important-box h2 {\n      font-size: 22px !important;\n      margin-bottom: 10px !important;\n    }\n\n    .goketo-important-grid {\n      grid-template-columns: 1fr;\n      gap: 0;\n    }\n\n    .goketo-important-item,\n    .goketo-important-item:first-child,\n    .goketo-important-item:nth-child(2),\n    .goketo-important-item:last-child {\n      padding: 20px 0;\n      border-right: none;\n      border-bottom: 1px solid #e5ecea;\n    }\n\n    .goketo-important-item:first-child {\n      padding-top: 8px;\n    }\n\n    .goketo-important-item:last-child {\n      border-bottom: none;\n      padding-bottom: 5px;\n    }\n  }\n<\/style>\n\n<div class=\"goketo-important-box\">\n\n  <h2 style=\"margin: 0 0 24px 0; color: #17202a; font-size: 24px; line-height: 1.3; font-weight: 700;\">\n    Important points before you begin\n  <\/h2>\n\n  <div class=\"goketo-important-grid\">\n\n    <div class=\"goketo-important-item\">\n      <div class=\"goketo-important-icon\">\u2699<\/div>\n\n      <h3 class=\"goketo-important-title\">\n        Meter settings\n      <\/h3>\n\n      <p class=\"goketo-important-text\">\n        Make sure you are using the correct unit of measurement, test strips and code chip.\n      <\/p>\n\n      <a\n        class=\"goketo-important-link\"\n        href=\"https:\/\/www.go-keto.com\/en\/academy\/about-keto\/how-to-set-up-the-go-keto-meter\/\"\n      >\n        More information \u2192\n      <\/a>\n    <\/div>\n\n    <div class=\"goketo-important-item\">\n      <div class=\"goketo-important-icon\">\ud83d\udca7<\/div>\n\n      <h3 class=\"goketo-important-title\">\n        Testing procedure\n      <\/h3>\n\n      <p class=\"goketo-important-text\">\n        Wash and dry your hands thoroughly and always use the second drop of blood.\n      <\/p>\n\n      <a\n        class=\"goketo-important-link\"\n        href=\"https:\/\/www.go-keto.com\/en\/academy\/measuring-keto\/how-to-perform-a-ketone-test\/\"\n      >\n        More information \u2192\n      <\/a>\n    <\/div>\n\n    <div class=\"goketo-important-item\">\n      <div class=\"goketo-important-icon\">\ud83d\udcd8<\/div>\n\n      <h3 class=\"goketo-important-title\">\n        User manual\n      <\/h3>\n\n      <p class=\"goketo-important-text\">\n        View the full Go-Keto Meter manual for detailed setup, testing and usage instructions.\n      <\/p>\n\n      <a\n        class=\"goketo-important-link\"\n        href=\"https:\/\/www.go-keto.com\/wp-content\/uploads\/2025\/09\/1151203402-Go-Keto-CE0123-Manual-EN-Lab-N-012622-2.pdf\"\n        target=\"_blank\"\n        rel=\"noopener\"\n      >\n        View user manual \u2192\n      <\/a>\n    <\/div>\n\n  <\/div>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d24451 e-flex e-con-boxed e-con e-parent\" data-id=\"7d24451\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bc708bb e-con-full e-flex e-con e-child\" data-id=\"bc708bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfef129 elementor-widget elementor-widget-text-editor\" data-id=\"dfef129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"margin: 0 0 20px 0; color: #17202a; font-size: 28px; line-height: 1.3; font-weight: bold;\"><br \/>Frequently Asked Questions<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6718db7 elementor-widget elementor-widget-n-accordion\" data-id=\"6718db7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1080\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1080\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Error E-2 \u2013 Test strip removed during testing <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1080\" class=\"elementor-element elementor-element-3976c99 e-flex e-con-boxed e-con e-child\" data-id=\"3976c99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1080\" class=\"elementor-element elementor-element-f314bcc e-con-full e-flex e-con e-child\" data-id=\"f314bcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f07d085 elementor-widget elementor-widget-text-editor\" data-id=\"f07d085\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"font-size: 15px; line-height: 1.7; color: #394b4a;\"><p>Error E-2 means that the test strip was removed from the meter while the test was in progress.<\/p><p><strong>How can this happen?<\/strong><\/p><ul><li>The test strip was accidentally pulled out or moved during the measurement.<\/li><li>The strip was not fully inserted into the meter.<\/li><\/ul><p><strong>What should you do?<\/strong><\/p><ol><li>Remove the test strip and discard it.<\/li><li>Take a new, unused test strip.<\/li><li>Insert the strip fully into the meter.<\/li><li>Wait until the blood-drop symbol starts flashing on the display.<\/li><li>Apply the blood sample by gently touching the drop with the tip of the strip.<\/li><li>Make sure the strip remains in place until the measurement is complete.<\/li><\/ol><p><strong>Important<\/strong><\/p><p>Do not remove, move or adjust the test strip while the meter is performing the test.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1081\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1081\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Error E-3 \u2013 Blood sample applied too soon <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1081\" class=\"elementor-element elementor-element-99308f6 e-flex e-con-boxed e-con e-child\" data-id=\"99308f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1081\" class=\"elementor-element elementor-element-90efce6 e-con-full e-flex e-con e-child\" data-id=\"90efce6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf24371 elementor-widget elementor-widget-text-editor\" data-id=\"cf24371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"qMYqUG_convSearchResultHighlightRoot\"><div class=\"\" data-turn-id-container=\"request-6a730651-0e1c-83eb-96b4-ed829f2203aa-2\" data-is-intersecting=\"true\"><section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-6a730651-0e1c-83eb-96b4-ed829f2203aa-2\" data-turn-id-container=\"request-6a730651-0e1c-83eb-96b4-ed829f2203aa-2\" data-testid=\"conversation-turn-126\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" data-conversation-screenshot-content=\"\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"3b589ecd-38d9-4e34-b6c2-def8cdd70747\" data-turn-start-message=\"true\" data-message-model-slug=\"gpt-5-6-thinking\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"845\" data-end=\"999\">Error E-3 means that the blood sample was applied to the test strip before the meter was ready to perform the measurement.<\/p><p data-start=\"1001\" data-end=\"1020\"><strong data-start=\"1001\" data-end=\"1020\">Possible causes<\/strong><\/p><ul data-start=\"1022\" data-end=\"1153\"><li data-section-id=\"1f6k5v4\" data-start=\"1022\" data-end=\"1095\">Blood was applied before the blood-drop symbol appeared on the display.<\/li><li data-section-id=\"1q7gmua\" data-start=\"1096\" data-end=\"1153\">The testing procedure was performed in the wrong order.<\/li><\/ul><p data-start=\"1155\" data-end=\"1178\"><strong data-start=\"1155\" data-end=\"1178\">What should you do?<\/strong><\/p><ul data-start=\"1180\" data-end=\"1577\"><li data-section-id=\"12ebzii\" data-start=\"1180\" data-end=\"1232\">Remove the test strip and use a new, unused strip.<\/li><li data-section-id=\"13rn4ee\" data-start=\"1233\" data-end=\"1278\">Insert the test strip into the meter first.<\/li><li data-section-id=\"1ct7d6f\" data-start=\"1279\" data-end=\"1345\">Wait until the blood-drop symbol starts flashing on the display.<\/li><li data-section-id=\"hcowo5\" data-start=\"1346\" data-end=\"1400\">Only then prick your finger with the lancing device.<\/li><li data-section-id=\"h39bk2\" data-start=\"1401\" data-end=\"1461\">Wipe away the first drop and use the second drop of blood.<\/li><li data-section-id=\"ys2emg\" data-start=\"1462\" data-end=\"1523\">Gently touch the blood drop with the tip of the test strip.<\/li><li data-section-id=\"1rvd7k\" data-start=\"1524\" data-end=\"1577\">Allow the strip to draw in the blood automatically.<\/li><\/ul><p data-start=\"1579\" data-end=\"1741\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"1579\" data-end=\"1592\">Important<\/strong><br data-start=\"1592\" data-end=\"1595\" \/>Always follow the correct testing sequence: insert the strip first, wait for the flashing blood-drop symbol, and only then apply the blood sample.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1082\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1082\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Error E-4 \u2013 Used or incorrectly handled test strip <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1082\" class=\"elementor-element elementor-element-b8fc04e e-con-full e-flex e-con e-child\" data-id=\"b8fc04e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1082\" class=\"elementor-element elementor-element-f3299e2 e-flex e-con-boxed e-con e-child\" data-id=\"f3299e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-107ba47 elementor-widget elementor-widget-text-editor\" data-id=\"107ba47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"font-size: 15px; line-height: 1.7; color: #394b4a;\"><p>Error E-4 means that the meter reads the test strip as used or contaminated.<br \/>The meter believes that the strip has already been used and therefore cannot perform the measurement.<\/p><p><strong>How can this happen?<\/strong><\/p><p>This usually happens when the test is performed in the wrong order or when blood is applied before the meter is ready.<\/p><ul><li>Blood was applied to the test strip before the strip was inserted into the meter.<\/li><li>Blood was applied before the flashing blood-drop symbol appeared on the display.<\/li><li>The test strip was inserted incorrectly, upside down or backwards.<\/li><\/ul><p><strong>A. The test was performed in the wrong order<\/strong><\/p><p>If you have not used a glucose or ketone meter before, you may accidentally perform the test in the wrong sequence.<\/p><p>Do not apply blood to the strip first and then insert the strip into the meter.<br \/>Always insert the test strip into the meter first. Only apply blood after the meter displays the flashing blood-drop symbol.<\/p><p><strong>B. The blood-drop symbol was not yet flashing<\/strong><\/p><p>If blood is applied too quickly, the meter is not ready yet. This may cause error E-4.<\/p><p><strong>Correct testing procedure<\/strong><\/p><ol><li>Take a new, unused test strip.<\/li><li>Insert the test strip correctly into the meter.<\/li><li>Check that the code number on the screen matches the code for the test strips.<\/li><li>Wait until the blood-drop symbol flashes on the display.<\/li><li>Only then prick your finger with the lancing device.<\/li><li>Wipe away the first drop of blood and use the second drop.<\/li><li>Hold the meter with the inserted strip in your other hand.<\/li><li>Gently touch the blood drop with the tip of the test strip.<\/li><li>The blood will automatically be drawn into the strip.<\/li><li>Check that the channel inside the strip fills completely.<\/li><li>The meter will count down and display the test result.<\/li><\/ol><p><strong>Important tip<\/strong><\/p><p>Each test strip contains a built-in capillary tube with a small opening at the tip.<br \/>When the tip of the strip touches the blood drop, the capillary tube automatically draws the blood into the strip.<\/p><p>Only a small blood drop is required. Do not apply blood or control solution to the flat top surface of the test strip, as the liquid will not enter the capillary channel correctly.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1083\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1083\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Error E-5 \u2013 Not enough blood <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1083\" class=\"elementor-element elementor-element-2b0e3e2 e-con-full e-flex e-con e-child\" data-id=\"2b0e3e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1083\" class=\"elementor-element elementor-element-8e6abca e-flex e-con-boxed e-con e-child\" data-id=\"8e6abca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de94502 elementor-widget elementor-widget-text-editor\" data-id=\"de94502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"font-size:15px; line-height:1.7; color:#394b4a;\">\n\n  <p>\n    This error code means that there is not enough blood on the test strip to perform the test.\n  <\/p>\n\n  <p><strong>Possible causes<\/strong><\/p>\n\n  <ul>\n    <li>The blood drop was too small.<\/li>\n    <li>Blood was applied to the flat surface of the strip.<\/li>\n    <li>The strip was pressed too firmly against your finger.<\/li>\n    <li>The opening at the tip of the strip was blocked.<\/li>\n  <\/ul>\n\n  <p><strong>What should you do?<\/strong><\/p>\n\n  <ol>\n    <li>Wash and dry your hands thoroughly.<\/li>\n    <li>Warm your hands and make a fist several times.<\/li>\n    <li>Insert a new test strip into the meter.<\/li>\n    <li>Wait for the flashing blood-drop symbol.<\/li>\n    <li>Wipe away the first blood drop.<\/li>\n    <li>Gently touch the second drop with the tip of the strip.<\/li>\n  <\/ol>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1084\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1084\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Measuring glucose and ketones with one finger prick <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1084\" class=\"elementor-element elementor-element-21d26f2 e-con-full e-flex e-con e-child\" data-id=\"21d26f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1084\" class=\"elementor-element elementor-element-c63ef5a e-flex e-con-boxed e-con e-child\" data-id=\"c63ef5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d0939c elementor-widget elementor-widget-text-editor\" data-id=\"8d0939c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"font-size:15px; line-height:1.7; color:#394b4a;\">\n\n  <p>\n    Yes, you can measure both glucose and ketones with the Go-Keto Meter using one finger prick.\n  <\/p>\n\n  <p><strong>How it works<\/strong><\/p>\n\n  <ul>\n    <li><strong>Blue code chip:<\/strong> used for ketone testing.<\/li>\n    <li><strong>White code chip:<\/strong> used for glucose testing when opening a new box of glucose test strips.<\/li>\n    <li>After calibration, the blue code chip can remain in the meter.<\/li>\n    <li>The glucose code chip only needs to be inserted again when opening a new box of glucose test strips.<\/li>\n  <\/ul>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1085\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1085\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Control solution test \u2013 Checking meter accuracy <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1085\" class=\"elementor-element elementor-element-03ea0e1 e-flex e-con-boxed e-con e-child\" data-id=\"03ea0e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1085\" class=\"elementor-element elementor-element-f6f9982 e-con-full e-flex e-con e-child\" data-id=\"f6f9982\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff6fcac elementor-widget elementor-widget-text-editor\" data-id=\"ff6fcac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"font-size:15px; line-height:1.7; color:#394b4a;\">\n\n  <p>\n    The small bottle included in your starter kit contains control solution. Use it to check whether your meter and test strips are working correctly.\n  <\/p>\n\n  <p><strong>How to perform a control solution test<\/strong><\/p>\n\n  <ol>\n    <li>Shake the bottle of control solution.<\/li>\n    <li>Apply one drop to a clean surface.<\/li>\n    <li>Insert a test strip into the meter.<\/li>\n    <li>Touch the drop with the tip of the test strip.<\/li>\n    <li>Wait for the countdown.<\/li>\n    <li>Compare the result with the control range printed on the test-strip packaging.<\/li>\n  <\/ol>\n\n  <p><strong>Result within the control range<\/strong><br>\n  Your meter and test strips are working correctly.<\/p>\n\n  <p><strong>Result outside the control range<\/strong><br>\n  Repeat the test with a new test strip. If the problem continues, contact our customer service team.<\/p>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1086\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1086\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Different readings \u2013 Understanding your results <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1086\" class=\"elementor-element elementor-element-d3e9990 e-flex e-con-boxed e-con e-child\" data-id=\"d3e9990\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1086\" class=\"elementor-element elementor-element-f06a5f5 e-con-full e-flex e-con e-child\" data-id=\"f06a5f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3012bcf elementor-widget elementor-widget-text-editor\" data-id=\"3012bcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"font-size:15px; line-height:1.7; color:#394b4a;\">\n\n  <p>\n    It is normal for home test results to differ from laboratory results or even from another home test.\n  <\/p>\n\n  <p><strong>Why can results vary?<\/strong><\/p>\n\n  <ul>\n    <li><strong>Sample type:<\/strong> The Go-Keto Meter uses capillary blood from a finger prick, while laboratories often use venous blood.<\/li>\n    <li><strong>Technology:<\/strong> The Go-Keto Meter uses electrochemical analysis, while laboratories may use a different testing method.<\/li>\n    <li><strong>Timing:<\/strong> Glucose and ketone levels change throughout the day and may be influenced by food, exercise and fasting.<\/li>\n  <\/ul>\n\n  <p><strong>Important to know<\/strong><\/p>\n\n  <ul>\n    <li>Glucose levels may change depending on the time since your last meal.<\/li>\n    <li>Ketone levels generally increase during fasting, a low-carbohydrate diet or after prolonged exercise.<\/li>\n    <li>Test under consistent conditions to monitor your personal trends.<\/li>\n  <\/ul>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1087\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1087\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I switch between mmol\/L and mg\/dL? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1087\" class=\"elementor-element elementor-element-11ec715 e-flex e-con-boxed e-con e-child\" data-id=\"11ec715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1087\" class=\"elementor-element elementor-element-47aad56 e-con-full e-flex e-con e-child\" data-id=\"47aad56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57c9141 elementor-widget elementor-widget-text-editor\" data-id=\"57c9141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"line-height: 1.7; font-size: 15px; color: #394b4a;\"><p>The unit of measurement cannot be changed in the meter settings.<\/p><p>When purchasing a Go-Keto Meter or GK Dual Meter, you select either the mmol\/L or mg\/dL model.<\/p><p>Ketone values are measured in mmol\/L. The unit used for glucose measurements depends on the model and the standard used in your country.<\/p><p><strong>Available glucose units<\/strong><\/p><ul><li>mmol\/L<\/li><li>mg\/dL<\/li><\/ul><div>\u00a0<\/div><div>\u00a0<img decoding=\"async\" src=\"https:\/\/www.go-keto.com\/wp-content\/uploads\/2025\/09\/Picture1.png\" \/><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-029afae e-con-full e-flex e-con e-child\" data-id=\"029afae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68fa9de elementor-widget elementor-widget-text-editor\" data-id=\"68fa9de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"background: #ffffff; border: 1px solid #e5ecea; border-radius: 12px; padding: 28px; box-shadow: 0 6px 20px rgba(17,50,45,0.06);\">\n\n<img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.go-keto.com\/wp-content\/uploads\/2025\/06\/Go-Keto-meter-710x1024.webp\" width=\"131\" height=\"189\" \/>\n<h3 style=\"margin: 0 0 10px 0; color: #17202a; font-size: 22px; line-height: 1.35; font-weight: bold;\">Accurate. Reliable. Easy to use.<\/h3>\n<p style=\"margin: 0 0 18px 0; color: #394b4a; font-size: 15px; line-height: 1.65;\">The Go-Keto Meter is designed for people who take their health seriously. Measure your glucose and ketone levels quickly and reliably, wherever you are.<\/p>\n\n<ul style=\"list-style: none; margin: 0 0 22px 0; padding: 0; color: #394b4a; font-size: 15px; line-height: 1.6;\">\n \t<li style=\"margin-bottom: 9px;\"><span style=\"color: #1ba46f; font-weight: bold; margin-right: 8px;\">\u25cf<\/span>Highly accurate glucose and ketone measurements<\/li>\n \t<li style=\"margin-bottom: 9px;\"><span style=\"color: #1ba46f; font-weight: bold; margin-right: 8px;\">\u25cf<\/span>Fast results<\/li>\n \t<li style=\"margin-bottom: 9px;\"><span style=\"color: #1ba46f; font-weight: bold; margin-right: 8px;\">\u25cf<\/span>Only a small blood drop required<\/li>\n \t<li><span style=\"color: #1ba46f; font-weight: bold; margin-right: 8px;\">\u25cf<\/span>Suitable for professional and home use<\/li>\n<\/ul>\n<a style=\"display: block; width: 100%; box-sizing: border-box; background: #00a98f; color: #ffffff; text-align: center; text-decoration: none; padding: 13px 18px; border-radius: 6px; font-size: 15px; font-weight: bold;\" href=\"https:\/\/vital20.com\/products\/ketone-kickstart-set-blood-glucose-ketone-meter-go-keto?_pos=1&#038;_fid=eb2e9a4db&#038;_ss=c\">Discover the Go-Keto Meter\n<\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7151a97 e-flex e-con-boxed e-con e-parent\" data-id=\"7151a97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d60ebe elementor-widget elementor-widget-text-editor\" data-id=\"3d60ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>\n  .gk-app-block,\n  .gk-app-block * {\n    box-sizing: border-box;\n  }\n\n  .gk-app-block {\n    width: 100%;\n    background: #f1faf8;\n    border: 1px solid #dfeae7;\n    border-radius: 14px;\n    padding: 36px;\n    font-family: inherit;\n  }\n\n  .gk-app-layout {\n    display: grid;\n    grid-template-columns:\n      minmax(0, 1fr)\n      minmax(240px, 1.05fr)\n      minmax(220px, 0.75fr);\n    align-items: center;\n    gap: 34px;\n  }\n\n  .gk-app-column {\n    min-width: 0;\n  }\n\n  .gk-app-title {\n    margin: 0 0 12px;\n    color: #17202a;\n    font-size: 28px;\n    line-height: 1.25;\n    font-weight: 700;\n  }\n\n  .gk-app-intro {\n    margin: 0 0 18px;\n    color: #394b4a;\n    font-size: 15px;\n    line-height: 1.65;\n  }\n\n  .gk-app-list {\n    list-style: none;\n    margin: 0 0 22px;\n    padding: 0;\n    color: #394b4a;\n    font-size: 15px;\n    line-height: 1.6;\n  }\n\n  .gk-app-list li {\n    position: relative;\n    margin: 0 0 8px;\n    padding-left: 22px;\n  }\n\n  .gk-app-list li::before {\n    content: \"\u2713\";\n    position: absolute;\n    top: 0;\n    left: 0;\n    color: #00a98f;\n    font-weight: 700;\n  }\n\n  .gk-store-buttons {\n    display: flex;\n    align-items: center;\n    gap: 10px;\n    flex-wrap: wrap;\n  }\n\n  .gk-store-link {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    min-height: 44px;\n    text-decoration: none;\n  }\n\n  .gk-store-link img {\n    display: block;\n    width: auto;\n    height: 44px;\n    max-width: 165px;\n    object-fit: contain;\n  }\n\n  .gk-phone-column {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    min-width: 0;\n  }\n\n  .gk-phone-column img {\n    display: block;\n    width: 100%;\n    max-width: 430px;\n    height: auto;\n    margin: 0 auto;\n    object-fit: contain;\n  }\n\n  .gk-app-benefits {\n    min-width: 0;\n    border-left: 1px solid #d5e5e1;\n    padding-left: 26px;\n  }\n\n  .gk-app-benefit {\n    margin: 0 0 23px;\n  }\n\n  .gk-app-benefit h3 {\n    margin: 0 0 5px;\n    color: #17202a;\n    font-size: 17px;\n    line-height: 1.35;\n    font-weight: 700;\n  }\n\n  .gk-app-benefit p {\n    margin: 0;\n    color: #394b4a;\n    font-size: 14px;\n    line-height: 1.55;\n  }\n\n  .gk-app-button {\n    display: block;\n    width: 100%;\n    background: #00a98f;\n    color: #ffffff !important;\n    padding: 13px 16px;\n    border-radius: 6px;\n    text-align: center;\n    text-decoration: none !important;\n    font-size: 14px;\n    line-height: 1.4;\n    font-weight: 700;\n    transition: background-color 0.2s ease;\n  }\n\n  .gk-app-button:hover {\n    background: #008f79;\n    color: #ffffff !important;\n  }\n\n  @media (max-width: 1024px) {\n    .gk-app-layout {\n      grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);\n    }\n\n    .gk-app-benefits {\n      grid-column: 1 \/ -1;\n      border-left: 0;\n      border-top: 1px solid #d5e5e1;\n      padding: 24px 0 0;\n      display: grid;\n      grid-template-columns: repeat(3, minmax(0, 1fr));\n      gap: 20px;\n    }\n\n    .gk-app-benefit {\n      margin: 0;\n    }\n\n    .gk-app-button {\n      grid-column: 1 \/ -1;\n      width: auto;\n      justify-self: start;\n      padding-left: 22px;\n      padding-right: 22px;\n    }\n  }\n\n  @media (max-width: 767px) {\n    .gk-app-block {\n      padding: 24px 18px;\n      border-radius: 12px;\n    }\n\n    .gk-app-layout {\n      display: flex;\n      flex-direction: column;\n      align-items: stretch;\n      gap: 28px;\n    }\n\n    .gk-app-copy {\n      order: 1;\n    }\n\n    .gk-phone-column {\n      order: 2;\n    }\n\n    .gk-app-benefits {\n      order: 3;\n      display: block;\n      border-left: 0;\n      border-top: 1px solid #d5e5e1;\n      padding: 24px 0 0;\n    }\n\n    .gk-app-title {\n      font-size: 24px;\n    }\n\n    .gk-phone-column img {\n      max-width: 320px;\n    }\n\n    .gk-store-buttons {\n      align-items: flex-start;\n    }\n\n    .gk-store-link img {\n      width: 150px;\n      max-width: 100%;\n      height: auto;\n    }\n\n    .gk-app-benefit {\n      margin-bottom: 22px;\n    }\n\n    .gk-app-button {\n      width: 100%;\n    }\n  }\n<\/style>\n\n<div class=\"gk-app-block\">\n\n  <div class=\"gk-app-layout\">\n\n    <div class=\"gk-app-column gk-app-copy\">\n\n      <h2 class=\"gk-app-title\">\n        The Go-Keto App\n      <\/h2>\n\n      <p class=\"gk-app-intro\">\n        Connect your meter to the Go-Keto App and gain better insight into your results, trends and progress.\n      <\/p>\n\n      <ul class=\"gk-app-list\">\n        <li>Calculates your GKI<\/li>\n        <li>Clear and easy-to-understand graphs<\/li>\n        <li>Set your ideal daily macros<\/li>\n        <li>Track your meals and measurements<\/li>\n        <li>Monitor your progress over time<\/li>\n      <\/ul>\n\n      <div class=\"gk-store-buttons\">\n\n        <a\n          class=\"gk-store-link\"\n          href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.goketo.goketo&amp;hl=en&amp;pli=1\"\n          target=\"_blank\"\n          rel=\"noopener noreferrer\"\n        >\n          <img decoding=\"async\"\n            src=\"https:\/\/www.go-keto.com\/wp-content\/uploads\/2024\/01\/go-keto-app-play-store-download.png\"\n            alt=\"Get it on Google Play\"\n          >\n        <\/a>\n\n        <a\n          class=\"gk-store-link\"\n          href=\"https:\/\/apps.apple.com\/nl\/app\/go-keto\/id1624355339\"\n          target=\"_blank\"\n          rel=\"noopener noreferrer\"\n        >\n          <img decoding=\"async\"\n            src=\"https:\/\/www.go-keto.com\/wp-content\/uploads\/2023\/11\/go-keto-app-app-store-download.png.webp\"\n            alt=\"Download on the App Store\"\n          >\n        <\/a>\n\n      <\/div>\n\n    <\/div>\n\n    <div class=\"gk-app-column gk-phone-column\">\n\n      <img decoding=\"async\"\n        src=\"https:\/\/www.go-keto.com\/wp-content\/uploads\/2025\/06\/app-mockup3-1.png\"\n        alt=\"Go-Keto App displayed on smartphones\"\n      >\n\n    <\/div>\n\n    <div class=\"gk-app-column gk-app-benefits\">\n\n      <div class=\"gk-app-benefit\">\n        <h3>Easy to connect<\/h3>\n        <p>Connect your meter in just a few simple steps.<\/p>\n      <\/div>\n\n      <div class=\"gk-app-benefit\">\n        <h3>Safe and private<\/h3>\n        <p>Your personal data is stored securely.<\/p>\n      <\/div>\n\n      <div class=\"gk-app-benefit\">\n        <h3>Anytime, anywhere<\/h3>\n        <p>Keep your health information close at hand.<\/p>\n      <\/div>\n\n      <a\n        class=\"gk-app-button\"\n        href=\"https:\/\/www.go-keto.com\/en\/go-keto-app\/\"\n      >\n        More information about the app \u2192\n      <\/a>\n\n    <\/div>\n\n  <\/div>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20810e3 e-flex e-con-boxed e-con e-parent\" data-id=\"20810e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-433482c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"433482c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>\n  .gk-help-block,\n  .gk-help-block * {\n    box-sizing: border-box;\n  }\n\n  .gk-help-block {\n    width: 100%;\n    background: #ffffff;\n    border: 1px solid #dfeae7;\n    border-radius: 12px;\n    padding: 24px 28px;\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 24px;\n    box-shadow: 0 4px 14px rgba(17, 50, 45, 0.05);\n  }\n\n  .gk-help-content {\n    min-width: 0;\n  }\n\n  .gk-help-title {\n    margin: 0 0 6px;\n    color: #17202a;\n    font-size: 21px;\n    line-height: 1.3;\n    font-weight: 700;\n  }\n\n  .gk-help-text {\n    margin: 0;\n    color: #394b4a;\n    font-size: 15px;\n    line-height: 1.6;\n  }\n\n  .gk-help-button {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    flex-shrink: 0;\n    min-height: 46px;\n    background: #00a98f;\n    color: #ffffff !important;\n    padding: 13px 24px;\n    border-radius: 6px;\n    text-align: center;\n    text-decoration: none !important;\n    font-size: 15px;\n    line-height: 1.3;\n    font-weight: 700;\n    transition: background-color 0.2s ease;\n  }\n\n  .gk-help-button:hover {\n    background: #008f79;\n    color: #ffffff !important;\n  }\n\n  @media (max-width: 767px) {\n    .gk-help-block {\n      padding: 22px 18px;\n      flex-direction: column;\n      align-items: stretch;\n      gap: 18px;\n    }\n\n    .gk-help-title {\n      font-size: 20px;\n    }\n\n    .gk-help-button {\n      width: 100%;\n    }\n  }\n<\/style>\n\n<div class=\"gk-help-block\">\n\n  <div class=\"gk-help-content\">\n\n    <h3 class=\"gk-help-title\">\n      Still need help?\n    <\/h3>\n\n    <p class=\"gk-help-text\">\n      Our customer service team is happy to help with your Go-Keto Meter.\n    <\/p>\n\n  <\/div>\n\n  <a\n    class=\"gk-help-button\"\n    href=\"https:\/\/www.go-keto.com\/en\/service-and-contact\/contact-form\/\"\n  >\n    Contact us\n  <\/a>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>By Go Keto &nbsp; Frequently Asked Questions (FAQ) Glucose and Ketone Meter Here you will find answers to the most frequently asked questions about your Go-Keto Meter, test strips and app. https:\/\/www.youtube.com\/watch?v=Xfn9h3xwnTo Important points before you begin \u2699 Meter settings Make sure you are using the correct unit of measurement, test strips and code chip. [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":39623,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[116,118],"tags":[],"class_list":["post-39821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-keto","category-measuring-keto"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently Asked Questions (FAQ) - Go-Keto Meter | Go Keto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-keto.com\/en\/academy\/about-keto\/frequently-asked-questions-faq-go-keto-meter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQ) - Go-Keto Meter\" \/>\n<meta property=\"og:description\" content=\"By Go Keto &nbsp; Frequently Asked Questions (FAQ) Glucose and Ketone Meter Here you will find answers to the most frequently asked questions about your Go-Keto Meter, test strips and app. https:\/\/www.youtube.com\/watch?v=Xfn9h3xwnTo Important points before you begin \u2699 Meter settings Make sure you are using the correct unit of measurement, test strips and code chip. 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