Frequently Asked Questions (FAQ) – Go-Keto Meter

New to using the Go-Keto meter?

Here are answers to some common questions users have when getting started with testing ketones (and glucose).

E4 = Used or incorrectly handled test strip

Causes:

You added blood before inserting the strip.

The strip was inserted upside down or backwards.

✅ Correct method:

Insert the strip first.

Wait for the blinking blood droplet.

Then apply blood to the tip.

E5 = Not enough blood entered the test strip.

Why it happens:

You applied blood to the flat part of the strip instead of the tip (the capillary channel).

The meter couldn’t draw in the sample.

✅ Tip:

Always let the tip of the strip gently touch the blood droplet — it will absorb it automatically.

Yes, with one finger prick!

How it works:

The blue chip is for ketones.
The white chip is for glucose (comes with glucose strips).
The first time you use glucose strips, insert the white chip — the meter stores the calibration info.
After that, you can leave the blue chip in permanently.
You only need to insert the glucose chip again when you open a new box of glucose strips.

That’s a control solution, used to check if your meter and strips work correctly.

How to use it:

Shake the bottle and place a drop on your hand.
Insert a test strip into the meter.
Touch the strip to the drop.
Wait 8 seconds.
Read the result (e.g. 2.7).
✅ Then check the control range printed on the test strip container for your control level (e.g. “Control 1” should fall between 2.6–4.0).

If it matches → your meter is accurate.